I'm a hotel manager in London - here's how I moved the property up the Tripadvisor ranking from 272nd to FIFTH

When Sally Beck, pictured, took over running the Royal Lancaster London hotel in 2013 guests complained about unreliable lifts, queues and lack of seating. Now 90% of reviews are glowing...

from Travel News | Top Europe Destinations & Holiday Ideas | Mail Online https://ift.tt/uge2AT5